EMS AUTO PARTS

1. Terms & Conditions

Welcome to EMS Auto Parts. By accessing or using this website, you agree to use it responsibly and in accordance with applicable laws and these terms.

Website Use

You must not misuse this website, attempt to interfere with its operation, access restricted systems without permission, or use the website for unlawful purposes.

Product Information

We aim to provide useful and accurate product descriptions, specifications, images and pricing information. However, some information may be incomplete, outdated or subject to change.

Pricing and Availability

Prices and stock availability may change without notice. Where products are listed from third-party retailers, the retailer's displayed price and availability may differ from information shown on this website.

Customers should verify the final price, availability and applicable conditions with the relevant seller before purchasing.

Intellectual Property

Website text, branding, layout and original graphics may not be copied, reproduced or commercially distributed without appropriate permission. Third-party trademarks remain the property of their respective owners.

Changes to These Terms

We may update these terms as the website develops. Updated terms will be published on this page.

2. Privacy Policy

EMS Auto Parts respects privacy and aims to handle personal information responsibly.

Information We May Collect

Depending on how you use the website, information may include:

• Contact details you voluntarily provide when making an enquiry.
• Information contained in messages sent to us.
• Basic technical information about your browser or device, where collected.
• Website usage information used to maintain and improve the website, where applicable.

How Information May Be Used

Information may be used to:

• Respond to questions and customer enquiries.
• Provide support relating to our website.
• Maintain website security and functionality.
• Improve website content and user experience.
• Meet applicable legal obligations.

Sharing Information

We do not intend to sell personal information. Information may be shared with service providers where reasonably necessary to operate the website or respond to enquiries, or where required or authorised by law.

Cookies and Browser Storage

This website may use cookies or browser storage to support website functionality. For example, shopping-cart information may be stored locally in your browser.

Clearing browser storage may remove saved cart contents or other website preferences.

Information Security

Reasonable steps should be taken to protect personal information under our control. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy

You may contact us to enquire about personal information we hold about you or request a correction, subject to applicable laws and any relevant exceptions.

Privacy Policy Updates

This policy may be updated from time to time. Any revised version will be published on this page.

3. Shipping, Returns & Refunds

Shipping

Shipping methods, delivery times and costs depend on the seller, delivery destination and product availability. Any delivery estimate should be treated as an estimate unless expressly confirmed otherwise.

Returns and Refunds

If EMS Auto Parts sells a product directly, returns and refunds will be handled in accordance with the applicable terms and Australian Consumer Law.

If a product is purchased from an external retailer, the retailer's return process may apply. Customers should review that retailer's terms before placing an order.

Faulty or Incorrect Products

If an item is faulty, damaged or incorrectly supplied, contact the seller with the relevant order details and a description of the issue. Photographs may help clarify the problem.

Change-of-Mind Returns

Change-of-mind returns may be subject to the seller's policy. This does not affect any rights or remedies available under Australian Consumer Law.

4. Product Information & Compatibility

Vehicle Compatibility

Automotive parts can vary depending on vehicle make, model, manufacturing year, engine, transmission and trim level. Customers should verify compatibility before purchasing.

Product Images

Images may be illustrative and may not show every component included with a product. Always check the product description and supplier specifications.

Installation and Safety

Certain automotive products require specialist tools, experience or professional installation. Always follow manufacturer instructions and applicable safety requirements.

Vehicle Modifications

Vehicle modifications may affect roadworthiness, emissions compliance, insurance and warranty conditions. Customers are responsible for checking applicable laws and regulations before modifying a vehicle.

5. Third-Party Websites & Retailers

EMS Auto Parts may display product information from external suppliers or retailers. External websites operate independently and may have their own terms, privacy policies, pricing and purchasing procedures.

We are not responsible for the content, availability or policies of external websites that we do not control. Customers should verify product details and purchasing conditions directly with the relevant retailer.

The display of a third-party brand or product does not necessarily imply an official partnership or endorsement.

6. Website Accuracy & Liability

We aim to keep this website functional and its information accurate. However, we cannot guarantee uninterrupted access or that all information will always be complete and current.

To the extent permitted by law, EMS Auto Parts is not liable for losses arising from website interruptions, reliance on inaccurate third-party information, or misuse of products.

Nothing on this page excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

7. Contact Information

If you have questions about these terms, privacy information or the content of this website, please contact EMS Auto Parts using the contact method provided on our website.

Please include enough information for us to understand your enquiry and respond appropriately.